We aim to supply quality items from recognised manufacturers, for experienced outdoor people and families. We are continually expanding the site, endeavouring to provide more goods for your enjoyment.
ACCEPTED PAYMENT - Paying online is simple, we accept Mastercard, Visa and Switch debit cards. For more details see above. We authorise all credit card orders in 'real-time' and an email will be sent to you detailing your order.
Typically we do not debit your credit card until your goods have been despatched. Occasionally we will debit the full funds from your if payment is required to reserve stock for your order or the order is being partially processed.
If you place an offline order you will be contacted by one of our representatives to arrange payment - this will usually be by cheque or postal order. If you choose to pay by cheque there is a waiting period of up to 10 days after we recieve your cheque before we will process your order.
Cheques must be made payable to Field, Stream & Covert Ltd
The Chestnuts,
The Heath
Hatfield Heath,
Essex
CM22 7EB
UK
PRIVACY POLICY - We only collect information when you order an item from the site. In these cases you will be asked to complete some or all of your personal details, credit card details and delivery details. These details are passed to our accounts system via a secure server and not available to any other parties other than our Payment Solution Provider - ishop, who will not use your detaisl for any reason other than processing your order. All information is collected lawfully and in accordance with the Data Protection Act 1998.
Most areas where we collect information will have an opt out option, so you can ensure you do not receive any further information from us. If there is no opt out option (e.g. the secure order form) then you can safely assume you will not be added to our mailing list. We only send emails to customers who choose to receive them. We never pass your information on to any 3rd parties.
SECURITY POLICY - Since inception the ishop system has processed over 150,000 items to over 35,000 unique customers. We take security seriously and our systems are monitored 24/7. We are an approved payment solution provider for Barclays Merchant Services, Nat West Streamline and The Bank of Scotland, and as such our security systems have been vetted.
DELIVERY - All items for sale are usually kept in stock. If for any reason we cannot dispatch your order within 48 hours (excluding weekends) we will notify you by telephone or email. You will be given the opportunity to cancel the out of stock items or will be given an expected date of delivery.
Returning Defective Items
If you have received a defective item, you should call us to inform us you are returning the item. You must return the product within 14 days of receiving the item. You should include paperwork with your original order number stated. We recommend using Royal Mail's letter or parcel service (whichever is most appropriate) in all cases. Always request the cheapest method of returning the item.
When the item arrives with us we will refund to your card for the item and delivery charges and the cost of returning the item to us (up to £7.95) You must include a receipt for the return postage. Alternatively you can choose to have a replacement item (if available). We will review the condition of the goods before issuing a refund or replacement and contact you if the claim is in doubt.
Cancelling Your Order - Items not required or Suitable
You can cancel your order before it has been dispatched and receive a full refund if your card has been debited.
If you wish to return an item which is not suitable or no longer required, you should call us within 7 days of receiving the item to inform us. You must then return the product within 7 days after you reported the return to us. You should include paperwork with your original order number stated.
When the item arrives with us we will refund your card the item and delivery charges in full but NOT the cost of returning the item to us. You can choose to have a replacement item (if available). The goods must be un-used and we will review the condition of the goods before issuing a refund or replacement and will contact you if the claim is in doubt.
If the product has not yet arrived with you, you can choose to refuse a delivery from our couriers. The item is re-routed back to us via the same courier service and we will treat the item as not required or suitable and refund your item and original delivery charges, but will deduct the £7.95 from the refund, as the cost of having the delivery re-routed back to us. If you accept delivery and would like us to collect the goods they are subject to £20 collection surcharge.
If we fail to deliver the correct goods or they arrive damaged, please notify us as soon as possible after delivery and we will arrange for replacement goods to be dispatched immediately. We may at our discretion collect the faulty or wrongly delivered goods at no expense to you, if you are requested to return them your postage will be refunded.
DELIVERY CHARGES - Our delivery charges vary from product to product as they are generally supplied direct from a number of different manufacturers and vary substantially in size & weight.
You can always find the delivery charge for the items you intend to order within the shopping basket (accessed by clicking the CHECKOUT button) before you finalise the order and process payment.
CONTACT - Feel free to contact us with any questions or queries you have regarding our website, service or any other related topic, Monday,Tuesday,Thursday and Friday 9.30am-5.30pm Wednesday 9.30-1.00PM and Saturday 9.30-5.00PM GMT - calls charged at normal rates.
Phone:- 01279 730329
Fax:- 01279 731410
Email:- click here
Or write to us at
Field, Stream and Covert Ltd
The Chestnuts,
The Heath
Hatfield Heath,
Essex
CM22 7EB
UK
Or call in and see us in the shop.
Shop opening hours are Monday and Tuesday 9.30am to 5.30pm Wednesday 9.30am to 1.00pm Thursday and Friday 9.30am to 5.30 and Saturday 9.30am to 5.00pm
COMPLAINTS - Should you have any complaint regarding this site, the services offered, or given, please click here to email us and we will respond in detail within five working days during which time we may need to contact you. You will be kept well informed at all times.
